ファクトシート

良かった

陰性証明書取得サポート、ブラックタイの手配等、コンシェルジェにお世話になりました。気になったのは4点。1：ある日は午前4時頃、また別の日に午後3時頃、計2回、部屋の中にベーコンを焼いた臭い（朝食のキッチンの臭い）が微かに漂ってきたこと。多分、空調の不備でしょう。2：全般にとても清潔に保たれた部屋でしたが、寝室に微かに汗（体臭）の臭いが染みついていたこと。入室した瞬間に感じ、その後は鼻が慣れて気にならなくなりましたが。3：枕がとても大きい（厚みがある）。小ぶり（薄い）で柔らかい（羽毛）ものがオプションとしてあると良いと思います。4：チェックアウトの明細書がポーランド語のみ、これではその場での確認は無理です。

See more

The best in Warsaw

I have stayed in various hotels in Warsaw over the years and since the Europejski re-opened, I have stayed in it twice. Europejski is in different class to all the others. The staff is super helpful, they even posted my raincoat back to UK when I left it in one of the 3 wardrobes. We stayed in the Executives Suite as I needed a twin room and it seem not just to be bigger than normal for this type but also better designed in terms of space usage. The dressing table is right by the window and has a big magnifying mirror as well as normal mirror which is a big plus. The desk is ingenious. The beds are very comfortable, though as usual have far too many pillows (why do all hotels feel we need 6 pillows per bed?). There is sufficient storage space too, which is not that common even in 5* hotels. The only thing I had a problem with is the lighting system controls - over complicated and I never managed to figure out ho to get the lamps only on without the ceiling light on. The spa menu is short but the massage I had was very good too. I will definitely stay in Europejski next time I am in Warsaw

See more

Luxurious

See more

Amazing customer care

The staff at check-in was very friendly and accomodating, greeting me by my name. unfortunately i feel sick overnight - the staff was very friendly and understanding and offered to bring fresh tea and water to the room. The staff also offered to go to the pharmacy and get me some medication.

See more

Excellent service, beautiful building, great location

Art tour was fabulous. Very apparent that artists worked with the architect and designers from the onset. It was a wonderful integration of contemporary Polish artists along side homages to the original building. My favorite installation was the neon in the lobby - innovative and historically sensitive. Every staff member we encountered was professional, friendly and helpful.

See more

Great stay and amazing staff!

Thank you so much for making me and my parents feel so welcome and looked after in your hotel. It was great and the rooms are beautiful.

See more

Almost perfect

I don’t like amenities that you give in room. Dental kit from Colgate in Raffles is weird . Also we stayed in Family room but one of us everyday didn’t get water enough, bath salt and other details. My check in wasn’t welcoming and warm. Young girl never smile , was to cold . I don’t like that swimming pool dosnt have relaxing area with some bed or chair . I booked family room( 2 room) and only one room got welcoming cake …is weird. Also every night we didn’t receive any compliments from hotel ( like bath salt, or nice wishes for sleep )

See more

A good stay

See more

Yes, we’ll located and good design —

The stay was overall nice, we had a chance to know the staff and in general it was a good experience. The people in the shop at the lobby selling “sweets” — were always generous and positive and kept good shop hours. In the bar, Adam is excellent and professional to the nth degree. The menu in the bar and the general quality was above expectations. The ice in the cocktails is unacceptable— it can be easily solved with an under-counter reverse osmosis. The staff at check in the lobby are attentive and Maria was attentive although my reservation experience wasn’t completed in a satisfactory way. The concierge Lukas was smiling and helpful and I am not sure I like the glass shield at the concierge post. The rooms comfortable and the shower water isn’t the best quality, and the soaps in the shower are not my taste, or what you expect at such a luxury brand.The shower heads need to be cleaned from calc — they were not. The amenities in the room are great, I tried tea and used the hot water kettle which is very practical to have in a room. I met Malgorzata who is young and dedicated— she seems new to this field yet she has her heart in her work, and she has good intentions. I didn’t meet the manager but I wished to, and perhaps on my next trip — as I would select Raffles over The competition given they are in no way comparable. Before I forget I ordered a rib eye steak. I was told it was South American by Damien who by the way is a very nice person and did a good job serving us. We did eat at the hotel restaurant several occasions. And the meat was terrible— it wasn’t acceptable. I didn’t complain but I mentioned it to Malgorzata who apologized and insisted to remove it from our bill. However it wasn’t necessary, it just should be cooked sous vides, and then buy a green egg and finish it on a charcoal grill — if permitted by the law. The humidor in the humidor needs a better selection of cigars, but the bar selection makes up for it. That’s all — and thank you to the Raffles staff.

See more

Highly recommended

Business trip for two days in Warsaw. Very nice hotel, well located, kind tentative staff, very well designed rooms. Would easily stay again in the future.

See more